West Chester, Pennsylvania, USA
Serving the world business community internationally, nationally, regionally and locally since 1991
Founded and operated by Elizabeth Lesse Taylor
Technical Publications and Documentation Specialist and Consultant
38 years experience in business enterprise
New
for 2010: Special e-book publishing packages for independent writers
Save fuel; get off foreign oil; reduce global warming; save our trees; use DUO!
WE ARE GREEN
We work at home around the world
We do small jobs in a big way!
short durations; ongoing support; virtual transparency
working seamlessly in harmony with contract service firm
and consulting company standard business practices since 1988;
working with independent writers for fun and profit
DUO is now specializing in unique E-book publishing packages for independent writers who wish to have publishable works for the new wave of commercial e-book sales and marketing websites, for instance Amazon.com - Kindle Books™
DUO e-book START-UP packages for those of you who are independent writers who want to "own" your own book
there is no sharing of royalties or complex agreements or contracts
package rate negotiated individually for start-ups and no further costs; no fees
DUO helps you become a published author by having DUO act as your "publisher" (there is no obligation and any "other" publisher, i.e., conventional print publisher, can acquire you and your work; DUO is a beginning to an end, not an end in itself)
Packages include custom covers based on a DUO model, i.e., Greg Taylor's Classical Doorway©: www.classicaldoorway.com
you receive a custom template in which to place your existing text, i.e., for Adobe PDFs or Amazon.com - Kindle Books™ (assuming you have already completed your work) or a custom template you can actually write in, i.e., Windows® Microsoft® Word®
A custom, brief "user manual" that provides you with the steps to upload and and apply your work once completed and published
on-going consulting at a moderate price
email DUO for details at duopubs@aol.com; no obligation
We offer our services and specialties through any reputable contract service firm or consulting company you choose - or - we will work by direct contract with you under certain negotiated terms
we will put you in contact with our own registered firms
email us for our list of subscribing contract services firms and consulting companies - duopubs@aol.com
place this statement in your subject field: DUO'S REGISTERED FIRM LIST
if you are a contract services firm, consulting company or temporary help agency, and you want to get your contact information onto our LIST, email your specifics, and we will place you immediately
please provide an active contact person
We are proud of our references and extensive work history
as a company
and as independent, standalone publications and documentation professionals
Feel comfortable
time-slip efficiency - weekly or cumulatively
documented accountability - know what we are doing and when
simple billing for direct contracts (one week's work billed no more than 7 days net)
Built-in liability insurance and quality assurance
through the contract service firm, consulting company, or temporary help agency
for direct contracts: one week's work deliver reviewed and accepted, another week's work will be performed
Signed non-disclosure agreements
including for all current staff and others professionals working a project
Pay for worked hours only
pay for hours worked not time at the desk
we pay all current DUO staff ourselves
no overtime or premium hours
We work
in any weather
in English
in any time zone around the world
to any specification or standard (if we can read it; we can do it)
We are small job, long-term specialists
you do your job and make money
we stay close by for as long as you like
no standby billing or on-call fees
put some free space between deliverables
We do:
computer manuals to user guides
help screens including extensive indexes
task-intensive how-to documents
creative works, industrial works
ghost writing in any form
e-book packages for you to place personally on commercial websites of your website
We provide transparent support
no onsite interruptions or accommodations
you won't have to explain us to anyone
no desk or chair requirement - office space and equipment is expensive
no parking space needed - save on real estate
no intrusion - we don't call you unless you want us to
we will work when you do, no matter the time zone
no traveling or commuting; no paper, just files - save the planet - WE ARE GREEN
We provide outside management for inside jobs
ask about the science of virtual management
give us a few contractors or direct workers, and we will run the show
We want to save our world resources, and we believe you do too
phone and internet interviews only, unless you want to come to us; we're friendly but busy
Work out the payment details with your selected contract service firm - or
choose a firm from our own list
we work for them
and support your efforts directly
we work for you, weekly deliveries; payment for work net-7 (our work is our proof)
We specialize in documentation supporting requirements such as:
compliance products for DoD, SOX, ISO, HIPAA, MiFID, FSA
task-intensive documents specifically matched to mission statements
process detailing including policies, procedures, help screen systems as well as training material
software operation, troubleshooting, and more
procedures for publishing e-books
DUO also offers detailed publications and documentation consulting expertise
if you want to know, contact us through a contract service firm, consulting company or temporary help agency of your choice or contact us via email, and we will suggest a firm that is registered with us.
To visit our sampling of companies, individuals and organizations served individually and as DUO, click HERE
To review my resume, click HERE
For more detailed information and some interesting options, click on logo
Services,
Articles, Samples, FAQ and More
Specializing in Information USABILITY and FINDABILITY
"If you can't find it; you can't use it"
x
Sampling of 78 Companies, Individuals and
Institutions Served (individually and as DUO)
Note 1: Staff member names (in parentheses) are provided for accountability purposes
- Gregory St. John Taylor, West Chester, PA, Edit, format and publish a collection of finished e-book literature written by author; produce and include author's personally designed covers; continue to monitor documents through assigned document control numbering (Liz)
- Kantar Media | Intelligence, West Chester, PA, SOX consultant for IT compliance; define and document the IT SOX effort for this media intelligence company recently purchased by a publically traded parent corporation and now required to meet SOX mandates (Liz)
- International Decision Science Team, BarclayCard, Wilmington, DE, Documentation Specialist to create and establish a documentation standard for the various documents received, held and produced by this analytical team (Liz)
Mack Information Systems, Inc. , Jenkintown, PA, Documentation Specialist to create second generation Operator’s Guide for Plexxium™ (Monitoring, Recording and Alarm system for Life Science Processes)
- AIG GMD, Wilmington, DE, Conduct Gap Analysis, current state/future state involving automated insurance tools for international division (Liz)
- SEI, Oaks, PA and London, England, Document the operations side of a new global wealth platform comprising straight-through processing of all financial instruments in a world-wide market; FSA controls and procedures documentation (Liz)
- Genesis Health Systems, Kennett Square, PA, SOX, Sarbanes-Oxley consulting and IT/IS documentation services for SOX audits and internal compliances (Liz)
- DuPont Company, Wilmington, DE, SOX, Sarbanes-Oxley consulting and IT/IS documentation services for SOX audits and internal compliances (Liz)
- IKON Office Solutions, Inc., Malvern, PA, SOX, On-line ordering system front and back-end documentation; Document-critical development sessions and revise, existing specifications; Sarbanes-Oxley consulting and IT/IS documentation services for SOX audits and internal compliances; document field-support meetings, perform help desk tasks as well as customer services and data forms creation (Liz, Greg, Mike, Lin, Beth)
- Spring Mill Fire Company, Spring Mill, PA, engineer a first-class website; develop and implement 9/11 presentation for company and association personnel and their guests (Mike)
- Computer Services Corporation (CSC), Newark, DE, Provide guidance document (prototype quality manual) for division preparing for ISO 9001, 9000-3 and ISO 9004-2 combined certification (Greg, Mike)
- Computer Nuggets, Florida, Provide help screens and written manual for time scheduling software (Beth, Liz)
- TEKsystems, Plymouth Meeting, PA, Provide quality assurance research, writing and editing for telecommunications systems installation company seeking direct client, as well as, TL 9000 certification; provide consulting services (Beth, Greg)
- Wawa, Inc., Wawa, PA, Provide executive-level consulting and discrete training; produce manuals for all software systems; provide rank-and-file training on an as-need basis; document help desk (Liz)
- National Foam, Lionville, PA, Write and illustrate parts catalogs for Aramco ME-1734, all-terrain, 6-wheel-drive foam pumper for strategic airports; provide digital photography services; provide quality manual support for ISO 9001 certification (Greg, Beth)
- MAX Control Systems, Lansdale, PA, Update power plant, process control technical manuals (Greg, Liz)
- PartyLand International, Plymouth Meeting, PA, Provide writing and editing support to party-products retail corporate offices and stores (Beth, Lin, Liz)
- Kash 'N' Gold, Ronconkoma, NY and Hong Kong, China, Write and illustrate user manuals for Harley Davidson & Schwinn scooters including state-of-the-art booster-tail and electric-drive models for J.C. Penneys (Mike, Greg)
- Delaware Auto Auction, Smyrna, DE, Provide consulting, digital photography, advertising & marketing products for automobile auction and sales (Beth, Lin)
- Datametrics, Alexandria, VA, Upgrade existing manual on capacity planning software; edit, update additional documentation (Liz)
- General Instrument Corp., Horsham, PA, Write and improve sets of disaster-recovery manuals; index existing broadband manuals; edit (Liz)
- ESCO/Datron, Aston, PA, Update existing technical manuals for aircraft arresting gear; edit and illustrate (Greg, Liz)
- OASYS Group, Inc., Naperville, IL, Create new infrastructure for proprietary website addressing programmable numerical controllers (Greg, Liz)
- MBNA, America, Newark, DE, Provide database information on auto industry products for insurance group; perform research functions; assist on online screen development (Liz, Greg)
- Zitel Corporation, Fremont, CA, Produce manuals and online help for mainframe capacity planning software; responsible for award-winning designs (Liz)
- Performance & Modeling, Inc., Cherry Hill, NJ, Produce manuals & online help for capacity planning software product (Liz)
- DecisionOne, Frazer, PA, Develop field-support manuals for equipment repair contract items; design process logic diagrams; develop presentations (Greg, Liz, Beth, Lin)
- Baja Software Systems, West Chester, PA, Write manuals involving cellular phone billing system software (Greg, Beth)
- Corporate Management Solutions, Norwalk, CT, Write user manuals for investment software (Liz)
- Artemis International, Wayne, PA, and Slough, United Kingdom (UK), Provide user and admin guides; develop tutorials for project management software (Liz)
- Weyerhaeuser Paper Co., Valley Forge, PA, Produce task-intensive modular manuals for paper inventory software; assist in the development and staffing of permanent documentation support group (Greg, Liz)
- Lucas Management Systems, Wayne, PA, and Slough, United Kingdom (UK), Provide user and admin manuals for project management software; develop tutorials (Liz)
- SubMicron Systems, Inc., Allentown, PA, Create technical user, maintenance and installation manuals for silicon wafer cleaning equipment array; develop client documentation and field support manuals (Greg, Liz)
- E. J. Sprague Co., North East, MD, Create, design and maintain website pages for supplier of janitorial goods and services (Beth)
- Infante Enterprises, Glen Mills, PA, Provide documentation to support state-of-the-art, document-intensive retail products and services group; develop no-smoking calendar documentation (Greg, Beth, Lin)
- Graphic Packaging Corp., Wayne, PA, Produce control room project management documentation (Greg)
- Strategic Weather Systems, Wayne, PA, Produce multiple technical manuals for weather forecasting software (Liz, Greg, Beth)
- Bell Atlantic Business Systems Services, Inc., Frazer, PA, Produce operations, field and training manuals for desktop-to-mainframe systems contract repair group originally providing Sorbus services; provide usability evaluation support for products (Greg, Liz, Beth, Lin)
- SPD Technologies, Philadelphia, PA, Develop illustrated parts breakdowns and parts listing for shipboard circuit breaker arrays (Greg)
- George Zeller, CPA, Lansdowne, PA, Perform consulting and training in arrays of software and equipment products for CPA (Liz)
- OMSF, The Band, Glen Mills, PA, Produce cover art and write CD jacket promotional material for speed metal band (Beth, Lin)
- AA Cooling, Bristol, PA, Create, design & maintain website pages for supplier of air conditioning and radiator repair services (Beth)
- Aft Deck Restaurant, North East, MD, Provide PC consulting; create promotional documents for river-side restaurant; provide digital photography services (Liz, Greg, Beth, Lin)
- Chemical Leaman Tank Lines, Lionville, PA, Produce formal corporate policies and procedures for national chemical and food products tank truck company (Greg, Liz)
- North East River Yacht Club, North East, MD, Produce promotional and entertainment products for yacht club (Greg, Liz, Beth, Lin)
- Empire Abrasive Equipment Company, Langhorne, PA, Perform software array onsite training in a variety of office-level products (Liz)
- North American Window & Door Company, West Chester, PA, Create task-intensive desktop manuals for accounting workstation (Liz)
- Patrick J. Schuler Company, Schwanksville, PA, Provide promotional and advertising material for home-level carpentry service (Beth, Lin)
- Little Frankie's Fabulous Fleamarket, Smyrna, DE, Create sales and marketing brochures, leaflets and cartooning services for road-side fleamarket; develop Frankie logo (Greg, Beth, Lin)
- Mixed Media Works, Blue Bell, PA, Produce software training and orientation material for on-CD delivery (Liz)
- Chubb Institute, Swarthmore, PA, Provide software training manuals for trainers in a variety of products/courses (Liz)
- Day One Software, Wayne, PA, Create multiple manuals in support of real estate software package array (Greg, Liz)
- Foamink Technologies, West Chester, PA, Write manuals in support of environmentally safe printing ink technology; provide all illustrations and on-site sketch art (Greg, Liz)
- R&R Sales, Quakertown, PA, Provide promotional and advertising material to fruit and vegetable retailer (Greg, Beth)
- Fighting Back, Paoli, PA, Provide software array training for physical therapy organization (Liz)
- Busy B Cleaning, Glen Riddle, PA, Provide promotional and advertising material for home cleaning business (Beth, Lin)
- InteRRide, Picscataway, NJ, Write internet & hardcopy user manuals plus provide online help for public and client portions of international limousine service company (Liz)
- Dollar Financial Group, Berwyn, PA, Write task-intensive, user manuals for check-cashing workstations (Beth, Liz)
- Vertol Helicopters, Morton, PA, Produce aircraft models for presentations (Greg)
- Vertol/Boeing, Ridley Park, PA, Produce illustrations and presentations for Audio Visual Arts group (Greg)
- Boeing Helicopters, Essington, PA, Produce presentations for program offices (Greg)
- SPRET, Inc., Baltimore, MD, Produce full-color art presentations of pewter belt buckles (Greg)
- Martin Marietta Corporation, Essex, MD, Produce maintenance requirement cards (MRCs) for guided missile cruisers (Greg)
- Philadelphia Magazine, Philadelphia, PA, Perform duties as a reporter and writer (Liz)
- Sperry Corporation, Blue Bell, PA, Provide isometric illustrations of water treatment equipment and sites (Greg)
- Roy F. Weston, Environmental Engineers, West Chester, PA, Produce illustrations to support environmental reports (Greg)
- General Electric, Burlington, VT, Provide isometric illustrations and parts breakdowns for weapons systems (Greg)
- General Electric, Syracuse, NY, Develop Illustrated Parts Breakdowns (art and part lists) for radar and sonar systems (Greg)
- General Electric, Fort Washington, PA, Produce manuals for field operations and headquarters units (Desert Storm) (Greg)
- Betz Environmental Engineering, Plymouth Meeting, PA, Produce isometric illustrations for environmental systems (Greg)
- Sleighton School, Delaware County, PA, Produce cartoons and other art for brochures; run community services group (Liz)
- M&M Mars Candy Company, Cleveland, TN, Produce training, repair and operations manuals (art and text) for candy wrapping systems (Greg)
- All American Engineering, Newark, DE, Produce technical manuals (art and text) for aircraft arresting gears; attend all in-process reviews (Greg)
- Sun Company, Radnor, PA, Produce executive-level presentations for top company echelon personnel (Greg)
- Sun Information Services Company, Radnor, PA, Produce executive-level presentations for software development group; provide internal communications consulting; provide 60 full-color cartoon rewards for leading United Way contributors; provide fine arts consulting to Administrative Services Department; provide Administrative Services consulting (Liz, Greg)
- ELTPR Company, Downingtown, PA, Provide graphics support for Internal Communications consultant; provide consulting services including the development of a bronze statue for leading executive (Liz, Greg)
- IDEAS, Inc., Philadelphia, PA, Provide illustrations and final graphics for marine advertising and public relations company; attend national boat shows; produce Women-in-Boating magazine (Greg, Liz)
- Select Clients, Provide a variety of ghost-written documents from novels to white papers (Liz, Greg, Mike, Beth and Lin)
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Elizabeth Lesse Taylor
Publications & Documentation Specialist and Consultant
SUMMARY:
Thirty-eight years overall experience evolved through general business, technical training, technical editing, technical writing, comprehensive technical publication production, consulting, help systems development, consulting in compliance for SOX, HIPPA, MiFID and FSA, as well as other international securities efforts and the 17-year ownership of DUO Publications & Documentation R&D of West Chester, PA. All these have combined to produce an individual with a multifaceted approach to the complex world of Information Handling. Facets include:
- A unique approach to conventional problems and situations
- An independent involvement in group efforts to the betterment of the group
- Unfettered by typical corporate distractions- Involvement in the production and publishing of e-book products
PLATFORMS DOCUMENTED:
DEC VAX/VMS; IBM DOS/PC systems, Windows (3.x, 95, 98 NT, CE, 2000, ME, XP, 2003, VISTA); UNIX systems (HP 10.X AND 11.X, NCR/ATT MPRAS, DIGITAL, NUMAQ, SCO Unixware, SIEMENS Reliant 5.44 and 5.45, Sequent DYNIX, Solaris SPARC); Web-based platforms developed in various software, including Open Source.
BUSINESS THRUST DOCUMENTED:
PC/Mainframe training; On-line help systems for Windows 3x – Server 2008, as well as cross-platform browser help systems for the WEB; Business process, policies and procedures across all channels for various companies; Environmental systems; Real Estate appraisal system; Task Tracking system; GIS system; Software evaluation; Imaging software; Accounting software (personal and professional); Cable (broadband) software for billing and services; Retail convenience store systems including POS systems, Price Book and HRIS; Decision Support Systems; Executive Information Systems; Pharmaceutical control system; Automated Wafer cleaning processes; Security monitoring systems; Weather forecasting; Paper products production; Website documentation; Client/Server documentation; Process control for utility companies; Graphics design systems; Printing ink (aqueous); Quality Assurance for telecom; Stock options systems; Transportation booking system on the Internet; Facilities Management software; Help Desk monitoring and information system; Bakery Production and Distribution system; Sarbanes-Oxley tracking and process documentation, Back-Office securities investment and management system, gap analysis of current state to future state and the inherent gaps between for both business and IT efforts.
Project Responsibilities:
Responsibilities have varied from management/lead position on business process and control projects, full documentation (user and administrator manuals, as well as on-line help) to specific portions of a project. Responsibilities have also varied from full responsibility for all documentation as part of a full-compliance effort for IT departments, including full development of documents, controls and test scripts, to specific responsibilities for only the documentation preparation and presentation. I have updated existing manuals, updated training documentation in print and Authorware, added release notes, added engineering changes, created screen captures and call-outs, converted manuals to online systems and online systems to manuals; converted manuals from older software versions and added changes, as necessary. I have, in conjunction with the software engineers and database administrators, developed full life-cycle documentation for major mainframe, PC-based and Web-based software systems. I have managed the entire documentation process for formal and informal policies and procedures for major IT departments, including gap analysis, and have also developed and written several Quality Manuals in expectation of ISO 9001/9002 certification. I have created business reports, including flow, organizational and timeline charts, and tracked projects on specific software for business changes/advances. I have managed up to nine people and have been part of a team under management. To this, I add 19 years of leadership in DUO.
Software Used:
MS Office including, Word, Excel, PowerPoint, Visio and Access; Adobe FrameMaker, PhotoShop, Exchange and Acrobat; Ventura; RoboHelp, RoboInfo, RoboDemo, and Doc-to-Help; PC Anywhere; PaintShop Pro; Screen Shot, FrontPage; Picture IT; Macromedia’s Flash and Freehand; Quark Express; Documentum; SharePoint; finDNA, Quartz, TLM, BottomLine; and Bloomberg Online; proprietary e-book commercial website publishing programs
EXPERIENCE (1992 to present)
1/1/2010 to present: Independent authors from around the world
DUO's 2010 e-book package: one-price; one-time edit/format packages to authors in order to provide a comprehensive means to write and publish works to commercial e-book publishers, i.e., Amazon Kindle; one payment; one package; no strings attached; no shared royalties; we build it; you apply it.
4/12/2009 to present: Kantar Media | Intelligence, West Chester, PA; SOX Consultant for IT Compliance
Define and document the IT SOX effort for this media intelligence company recently purchased by a publically traded corporate parent and now required to meet SOX mandates. Managed discovery, direction and documentation efforts, as well as collection of evidence, self-audit and training for total IT SOX effort. The parent company specified 20 IT controls, with the first 10 control auditable in 2009. Kantar Media | Intelligence IT passed its internal/external audit on the first 10-controls in September of 2009, under my direction.
11/2008 to 1/30/2009: International Decision Science Team, BarclayCard, Wilmington, DE; Documentation Specialist
Create and establish a documentation standard for the various documents received, held and/or produced by the International Decision Science team. Created Word and Excel templates, shells for PowerPoint presentations, Project Plan masters, a Basel 2 compliance tool kit, as well as policies, procedures and standards for the predictive modelers to use in the UK, as well as the International division, located in the US. Worked with decision scientists from around the world to ensure high-quality English language compliance. Created Peer Review documents for analysis and review.
9/2008 to 9/2008: Mack Information Systems, Inc. Jenkintown, PA; Documentation Specialist
Create second generation Operator’s Guide for Plexxium™ (Monitoring, Recording and Alarm system for Life Science Processes). 21 CRF Part 11 compliant for electronic signatures; 21 RF 211.25 compliant for training; 21 CRF Part 606.140, 606.160 compliant for Blood Blank Regulations; 21 CRF 806, 820 compliant for Quality System Requirements XML Data Export was most significant addition to older model. Created manual, captures explanatory screens and worked with scientists to develop a concise guide for a user community above basic user level, comprising highly educated, skilled, scientific professionals in laboratory settings.
5/19/2008 to 7/11/2008: Global Management Division (International) of AIG, Wilmington, DE; Senior Business Analyst; tasked by COO to research four critical business areas to determine current state and desired future state, identify the gaps and provide high-level overview of the necessary processes and systems to close each gap.
Interviewed various stakeholders to determine pain points; Created multi-country/region surveys for Business, IT and Finance personnel to respond (Survey Monkey) and correlated for current state to desired future state. Also provided a snapshot of current system usage and requirements, requests and wishes in the IT spectrum in 20 different countries across the globe. Prepared four report/white papers on current vs. future state to identify gaps and provided recommendations embodied in a phased path to implementation including immediate next steps through to completion of full future state for processes, software implementation and future project consideration. Combined AIG’s exigent policies on new software and requirements for software to reach their own “gold standard” with requirements of the project to find the simplest method to reach industry best practices.
10/30/2005 to 5/16/2008: SEI Investments, Oaks, PA; Lead Documentation Specialist for Back-Office Documentation of Operations Guides/Help System for global platform development effort
Developed the documentation plan, and templates (Operations Department) for a platform development effort that will move this leader in providing outsourced investment business solutions firmly into place as a major player in the global market. Worked with Operations personnel, development teams and SMEs to translate the vast development effort into task-based guides for the Operations department that also contain the appropriate information to assure compliance with regulatory standards throughout the world, in the securities and trust arena. Assisted and mentored four technical writers and simultaneously produced required documentation for my 17 assigned service tracks. Also was a member of the Framework Controls team to develop a consistent and compact approach to platform controls (including Key Controls, other audit requirements, legal requirements and operations needs and requirements) to meet the regulatory requirements of a US-based company in a global securities and investment milieu. Developed and managed the Controls Database for this effort. Created 156 control process documents, including basic control and multiple processes under each control to meet SEC, MiFID and FSA standards and requirements.
1/28/2005 to 10/28/2005: Genesis HealthCare (GHC), Kennett Square, PA; Sarbanes-Oxley (SOX) Consultant
Managed the documentation portion of a successful IS SOX effort for this eldercare and rehabilitation provider. Created 27 process documents, 6 guidelines and several procedures to begin implementation. Worked in conjunction with CobIT guidelines to create process controls. Created test scripts for independent testers and managed portions of the testing process, under the direction of the Vice President of Operations for the IS department. Completed testing on two processes due to lack of personnel during a critical project point. Managed the “Gap Template” which included all errors/problems/gaps found in testing and review. Worked with KPMG auditors to answer questions and provide documentation updates, as required. Acted as documentation consultant to all departmental units attempting to create sub-process/procedure documents in support of SOX effort. Developed continuity flow to assist GHC in ongoing years requiring audits.
11/2004 to 1/25/2005: DuPont, Wilmington, PA; Sarbanes-Oxley Documentation Auditor
Reviewed/edited/enhanced documentation standing as evidence for Control Points established for the IT department of DuPont for 65 software systems, specifying areas needing immediate remediation to meet SOX standards. Participated as Documentation Lead in audit sessions with Price Waterhouse auditors on individual software systems (Hyperion, SAP, Fixed Asset, etc.). Managed two junior technical writers to quickly provide remedial documentation, either by creating actual documentation or locating existing documentation (in the form of screen captures, or manuals/guides) that served as required evidence.
7/2004 to 11/2004: IKON Office Solutions, Great Valley, PA; Business (Sarbanes-Oxley) Documentation Consultant
Reviewed existing documentation for Marketing (e-Channel) group to determine the gaps that would be discovered in a SOX review. Created/updated documents to minimize possibility of SOX auditors locating and noting gaps in upcoming audit. Developed template for processes (Word) and finalized template for appropriate flow shapes (VISIO). Met with management and developed white paper on how SOX documentation requirements should be handled on an ongoing basis.
2/2004 to 7/2004: IKON Office Solutions, Great Valley, PA; Business (Sarbanes-Oxley) Writer
Reviewed existing reports and report documentation for Supply Chain, in light of Sarbanes-Oxley requirements and client plan to develop Data Warehouse for reporting for “Future State.” Reviewed management, financial and 7-district reports to attempt to find common denominators and combine existing; melded 900+ reports into fewer than 60 reports that could be customized per district. At the same time, total emphasis on SOX requirements was mandating over 100 new reports at all levels of the Supply Chain. Phases included: Discovery, Specifications and Requirements documents, and User documentation.
10/2003 to 1/2004: Brandywine School District, Claymont, DE; Technical Writer
Converted over 100 NCR forms to electronic formats, including Adobe Acrobat, MS Word form-fill format and HTML for school district.
3/2001 to 9/2003: IKON Office Solutions, Great Valley, PA; Software/Internet Writer
Developed user manual and cross-platform help products for dual Internet sites. Also acted as Business Analyst for Web Solutions Team, specifically for investigation/decision/development of new platform for web-based software to tie into ORACLE platform for ordering/customer service.
1988 to Current: DUO PUBLICATIONS AND DOCUMENTATION R&D, West Chester, PA; Owner and Principal,
Provided documentation support to companies throughout the world, including written guides and on-line help systems.
4/96 to 2004: Motorola, Horsham, PA; Technical Writer, Trainer, referred to as “Invisible Commodity”
(As contracted) Provided technical manual support and help products for broadband cable equipment and services; produced disaster recovery and environmental health and safety manuals. Created templates for FrameMaker and training in RoboHelp 2000 and FrameMaker 5.5 for technical documentation staff.
1/92 to 2004: Wawa, Inc., Wawa, PA; Documentation Specialist (preferred vendor)
(As contracted) Developed company-wide publications and documentation consulting and production for retail convenience store corporate headquarters. Projects included, but were not limited to, DSS system; EIS system; POS scanning system (Back Office and Price Book modules), Warehouse inventory supply system (Price and Inventory modules); Facilities Management software, customized specifically for client; Help Desk monitoring and information system; Security systems with off-site Central Station; Real Estate Task Tracking system; Real Estate GIS System; Bakery Production and Distribution system.
Prior to 1992: Consult list of clients on homepage.
EDUCATION:
Temple University
BA, English, 1972
Copyright 1996 - 2010, DUO Publications & Documentation R&D, All Rights Reserved